The SAP Netweaver or HANA database did not start normally

[Former Member]

Hello,

I have a problem with SAP CAL Solution Instance.

I have scheduled time for automatically starting and stopping solution instance of S/4HANA 1610 everyday.

Suddenly I couldn't log in SAP GUI and HANA database this moring.

I checked the status of the instance on the SAPCAL console. That was Active and no error message.

Via AWS console, I restarted the EC2 instance of "SAP S/4HANA 1610(based on SAP Netweaver AS ABAP 7.51)" only. Then I logged in the SAP GUI and HANA database successfully.

This problem has happened twice in two weeks. I want to know what the cause is and prevent the issue from recurring.

I have downloaded all the diagnosis files from HANA Studio before restarting the instance.

I don't know which file to confirm.

Could you tell me what to do?

Best Regards

Liang

daemon-vhcalhdbdb30200000trc.txt

[former_member310489]

Hello, Liang

Since I will be requesting more log files and the same will be visible - please follow our support page to open an BCP Incident/Ticket.

In that ticket please provide the following logs:
/var/log/appliancedeploy.log
/var/log/applianceagent.log
Also all the logs in the following folder:
/hana/shared/HDB/HDB02/vhcalhdbdb/trace/

Thank you and best regards,
Vladimir

[Former Member]

Hello, Vladimir

Thank you for your attention.

I did what you told me, already opened a incident.

73123 / 2017 The SAP Netweaver or HANA database did not start normally

Thank you very much.

Best regards,

Liang

[ivan_mitov]

Hi Liang,

can you try with user 'root' and the key you have already downloaded?

Regards,

Ivan Mitov

[Former Member]

Hello, Ivan Mitov

Thanks for your help.

I logged in the OS successfully with 'root' user.

Thank you very much.

Best Regards,

Liang

[former_member324206]

Hello,

Could you please provide the /var/log/sap file. This would be a good starting point for troubleshooting your issue.

Best regards,

Atanas

[Former Member]

Hello, Atanas

Thank you for your reply.

How can I connect to the OS of instance of "SAP S/4 HANA 1610(based on SAP Netweaver AS ABAP 7.51)" for getting the /var/log/sap files.

I don't know the OS uesrname and password.

Via Putty and Tera Term, I tried to logon the OS with "ec2-user" and key downloaded from SAP CAL Console. But both failed.

Maybe the SAP CAL instance has special username and password.

Could you please tell me more?

Best Regards

Liang

[Former Member]

Hello, Atanas

I have got the /var/log/sap file.

The size of the original file is 4.79 MB.

I just copied the part of the day's log, then attached the files.

Please tell me what to do next.

Best regards,

Liang

sap-part1.txt

sap-part2.txt