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Former Member

The SAP Netweaver or HANA database did not start normally


I have a problem with SAP CAL Solution Instance.

I have scheduled time for automatically starting and stopping solution instance of S/4HANA 1610 everyday.

Suddenly I couldn't log in SAP GUI and HANA database this moring.

I checked the status of the instance on the SAPCAL console. That was Active and no error message.

Via AWS console, I restarted the EC2 instance of "SAP S/4HANA 1610(based on SAP Netweaver AS ABAP 7.51)" only. Then I logged in the SAP GUI and HANA database successfully.

This problem has happened twice in two weeks. I want to know what the cause is and prevent the issue from recurring.

I have downloaded all the diagnosis files from HANA Studio before restarting the instance.

I don't know which file to confirm.

Could you tell me what to do?

Best Regards



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1 Answer

  • Feb 13, 2017 at 12:16 PM

    Hello, Liang

    Since I will be requesting more log files and the same will be visible - please follow our support page to open an BCP Incident/Ticket.

    In that ticket please provide the following logs:
    Also all the logs in the following folder:

    Thank you and best regards,

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