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Jul 25, 2016 at 05:19 PM

GRC10.1 MSMP - Modify Task Settings and Modify button

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Hi Gurus,

I got a question about the Modify Task Settings and Modify button for MSMP.

In the MSMP->Maintain Paths (5) ->Maintain Stages, there is a configuration for Modify Task Settings. In there, you can set up the escalation and routing rules and etc. Then there is another button called Modify. When I click on the 'Show Details', it will allow me to enter the same config for escalation and routing rule, else I can leave it as User Default.

If for example, I want to set up escalation, do I need to set it at both Modify Task Settings and Modify or just Modify Task Settings will do?

If I do not set it for Modify button, I do not see the escalation or routing rule updated in the Maintain Stages overview.

That kinds of got me worried.

Jonathan