Analysis for Office (Excel) receives an expired SSO Ticket after being idle

[andreas_hofmeister]

Hello AFO guys,

We are using Analysis for Office 2.3 (version number 2.3.0.59016).

And we are facing following problem:

I open a Excel Workbook from Netweaver launchpad.

After letting it idle for aprox. 5 minutes, I go to launchpad and open another workbook. Second workbook cannot be opened and raises an error and it says, that Analysis for Office received an expired SSO ticket and I have to log on manually.

This error occurs even in AFP version 2.2 with SP4.

I have read in an other post concerning this error, that it woult have been solved with AFO version 2.2 SP3. But in fact this seems not to be true.

Does anybody know the answer, why this happens?

Thanks in advance

Regards

Andy

[Former Member]

Hello Andreas

I am the owner of the other post on this topic.

I raised a ticket to SAP and they directed me to the the Note below.

2279902 - Analysis Office: SSO not working after two minutes when launching workbooks from BIP platf...

In my case, issue does not occur after 2.2 SP3.

If this not the case for you, best option is to raise a ticket, and include above mentioned note.

Please let us know if you find out something else.

Regards

[filipe_zeuch]

Hi Andy,

Check whether the SAP note below is implemented in your BW system:

>> 2178327 - Analysis Office: Expired SSO ticket when opening a new workbook or using RRI

Regards,

Filipe

[TammyPowlas]

Andy - it appears you are using the initial release of 2.3

There was a patch released on July 15

There was also an SP released July 22nd

Possible related note:

https://launchpad.support.sap.com/#/notes/2342322/E

It could be this issue may be resolved by going to the latest version