Sales Return Reversal Process

[Former Member]

Hi All,

Our client have done the sales return process - Sales order , PGR ,Billing and excise return in J1IH ,

But by mistake customer has done incorrect sales return process by doing wrong customer sales order ,

Now they want to reverse the sales return ,

kinldy guide how to reverse the excise transaction

Regards,

sourabh

[Lakshmipathi]

If it is in the same period, then you can reverse the credit memo and PGR and create a fresh document by referencing the correct customer billing document.  On the other hand, if the period is closed, then you need to check with the client whether they can open the period which is already closed based on which, you can carry out the above activity.

G. Lakshmipathi