on 07-22-2016 8:38 AM
Hello,
Is there a way to transfer from IVR's DTMF choice result ( like #1 ) to other IVR?
Sorry if the subject is duplicated, I could not find any discussion related to this.
Thanks,
Hayati
Hi Hayati
Not sure if this is what you are wanting to do or not. Thought I would share. I am transferring to a different IVR from DTMF 8 in this section. It could have been 1 and I am sure that I have that somewhere in my logic, but this is the first one that I came to that showed transferring to IVR from DTMF.
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Thank you David,
Actually I want to transfer the choice of the Menu.
In your example, I want to transfer your choice 8 and I want to know that the customer push 8 button.
in previous IVR.
In this way, my aim is I dont want to ask customer, if you want to continue English or other language again in second IVR. Customer already made this choice in first IVR.
I dont know if other ways possible for this need.
Best regars,
Hayati
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