cancel
Showing results for 
Search instead for 
Did you mean: 

DTMF Choice Transfer

hayati_kayaci
Explorer
0 Kudos

Hello,

Is there a way to transfer from IVR's DTMF choice result ( like #1 ) to other IVR?

Sorry if the subject is duplicated, I could not find any discussion related to this.

Thanks,

Hayati

Accepted Solutions (1)

Accepted Solutions (1)

former_member282286
Participant
0 Kudos

Hi Hayati

Not sure if this is what you are wanting to do or not.  Thought I would share.  I am transferring to a different IVR from DTMF 8 in this section.  It could have been 1 and I am sure that I have that somewhere in my logic, but this is the first one that I came to that showed transferring to IVR from DTMF. 

hayati_kayaci
Explorer
0 Kudos

Thank you David,

Actually I want to transfer the choice of the Menu.

In your example, I want to transfer your choice 8 and I want to know that the customer push 8 button.

in previous IVR.

In this way, my aim is I dont want to ask customer, if you want to continue English or other language again in second IVR. Customer already made this choice in first IVR.

I dont know if other ways possible for this need.

Best regars,

Hayati

former_member282286
Participant
0 Kudos

Hi Hayati

Not sure if the setlanguage at the beginning of each IVR will work for you are not. Once a user choose Spanish in our IVR we do not continue to ask to use Spanish it checks the language logic and used the language that the customer chooses.  

<bcm:setlanguage

     

Cheers

DV

Answers (0)