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Jul 22, 2016 at 03:26 AM

ID Mapping when migrating Customers via Migration Tool

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Hi experts,

We need to migrate about 100 customers from ECC to C4C using the Migration Tool. When the accounts are created in C4C, we need to map the ECC customer ID (KUNNR) to C4C Internal ID.

However, we're having issues to achieve this using the Migration Tool. We have put the ECC customer ID (KUNNR) into the "Account ID" column of the migration template. In the Migration Tool, on the Convert Values screen we tested with both options (one test we did with "automatically assign new IDs", one test with "Keep old IDs from legacy system"). But at the end, the Migration Tool always generates new External IDs for those customers.

At that moment, the customers are automatically synced to ECC via HCI and created as new customers.

How could we migrate the customers and preserve the ID mapping at the same time?

Thanks and regards,

Jan