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Two devices within the same premise

Hello,

We have an issue when creating a move out for a premise with two devices. When creating a move out there are two meters but only one available to be checked out, the other one is grey out. Usually the available meter is the one with the smaller numerical number and many times that's not the one we need for the move out. These creates 4 notifications, two move ins and two move outs notifications. Is there any way that we can make available the meter we need for the move out or how can this issue be fixed?

thanks,

Valentina Solorzano

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 22, 2016 at 06:27 AM

    Hi Valentina,

    Need more info.

    Are you using the standard transaction for Move-out ?

    If not then can you try that, if yes what are the values you are passing especially on the subscreen for 'Determine contracts' ?

    If you are passing Installation change it and pass premise,if you are already passing premise then it may be a different issue. Also are the devices on the same Installation ?

    Hope this helps. 😊

    Cheers,

    Rakesh..

    sapisurdg.wordpress.com

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    • Hello,

      Yes, I'm using t-code EC70. The issue is with Virtual Net Meters, the original meter (master meter) is located at a building with multiple apartments. Each apartment (tenant) has its own meter and it is also linked to the master meter, when you see the contract account through CIC0 there are two meters within the same contract account (master meter and tenant meter).

      The values passing are: Business partner, Contract account, premise, move out date, first and last name, driver license, social security, address, phone number, installation, contract, device number (here is where the two devices display but one is greyed out) MR rec, MT, Reg type, RC, Prev. MRR and previous MR date.

      I tried to upload a word document with this information but I was unable to.

      thanks,

      Valentina

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