Hi Gurus,
I have a requirement to create a custom assignment block to display the email history which also consists of button as copy to copy the email link to other activity.
So, on click of copy a pop up needs to be displayed with Activity , person Responsible , created on and status.I created pop up using btqact and btqract as search and result criteria.
The issues I am facing is as below :
1. Status needs to be a system status () where as Status in btqact is a user status field.
2. To add field STATUS_COMMON , it consists of both user and system status.
3. Status field must be system status description with drop down values as OPEN and completed.
Hence, I want to know how to get system status as description in search criteria and on system search result view must display the corresponding details or if at all I can use STATUS_COMMON please give me sample code for the same.
Note: I have searched SCN and got the process of adding a standard attribute but client does not want to perform any enhancements.
I am running short of time on this object and request your help ASAP.
Component : BT126H_CALL
Thanks in advance.