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Former Member
Jul 21, 2016 at 06:56 PM

CRM - Issue in displaying status description in BTQACT search criteria

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Hi Gurus,

I have a requirement to create a custom assignment block to display the email history which also consists of button as copy to copy the email link to other activity.

So, on click of copy a pop up needs to be displayed with Activity , person Responsible , created on and status.I created pop up using btqact and btqract as search and result criteria.

The issues I am facing is as below :

1. Status needs to be a system status () where as Status in btqact is a user status field.

2. To add field STATUS_COMMON , it consists of both user and system status.

3. Status field must be system status description with drop down values as OPEN and completed.

Hence, I want to know how to get system status as description in search criteria and on system search result view must display the corresponding details or if at all I can use STATUS_COMMON please give me sample code for the same.

Note: I have searched SCN and got the process of adding a standard attribute but client does not want to perform any enhancements.

I am running short of time on this object and request your help ASAP.

Component : BT126H_CALL

Thanks in advance.