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Former Member
Jul 21, 2016 at 10:16 AM

Access Restriction on ticket type

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Hi ,

We have 3 ticket type(Let say T1, T2, T3) out of which we want end user employee can only create 2 ticket type(T2, T3) and also can search only these 2 ticket type under "Employee support" work center view, for this I created a code list restriction and it works when user creates new ticket, but problem is that when user go and search then he is able to search all 3 ticket types in "Employee support" work center view. Can anyone let us know how can I restrict the certain ticket type should be displayed to employee?

I created the business role and assigned the CLR then it works for creation. I tried using access restriction tab and "field and action" tab but don't know exactly which condition will work. Kindly help.

Regards

Saurabh