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Best Practice for working with workmodes

Hello Experts,

what are your best practices for working with workmodes?

We plan to use the workmodes to define the planned outages to stop the monitoring during the time.

But also we want to define the business hours on a working day and the non-business hours for working day and weekend, because we have a emergency team/standby service for the non-business time like weekend and the night.

So here are some questions about the practice

- For business hours, I can define a time area like 8.00 to 18.00. What about the non-business hours? I can only set one time area for a single day in a single workmode. Should I create two workmodes for one day for the non-business hours? One 00.00 to 08.00 and second 18.00 to 23:59 ?

- How to do work with normal business hours and peak time hours? One workmode before peaktime and one after peaktime? Or one about the other?

- How do you a short time downtime if a system needs a spontaneous restart? Planning a downtime if a actual workmode is in process don´t work. I can reduce the actual workmode and plan the downtime after, but after downtime, I have to plan the business hours or peaktime hours again manually. Planning a downtime within a future workmode works easy, because WMM split the workmode automatic.

Thanks for your experiences :-)

Best regards

Christian

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  • Posted on Jul 21, 2016 at 02:13 PM

    Hello Christian,

    This blog should be helpful to you:

    Information on Work mode settings made during the System Monitoring setup

    http://scn.sap.com/community/it-management/alm/solution-manager/blog/2015/11/26/work-mode-settings-information-during-the-setup

    Regards,

    Ruth

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