Hello,
We are using custom callback IVR process for our customer and working well in BCM version 7.0.9.0.
However, I need your help about transfering language selections. Any suggestion is welcomed.
Here is the need;
Customers pass through IVR process while choosing language XYX, and goes listening related promts and get to queueing.
Waited 1 min. and directed the Custom Callback IVR.
Is it possible to transfer this language selection to Custom Callback IVR?
I tried to set a variable to CAD and according customers' choice tried to transfer this variable to Callback IVR but did not work.
Thanks.
Hayati