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Jul 21, 2016 at 07:15 AM

Transfering Orginal IVR Language Selection

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Hello,

We are using custom callback IVR process for our customer and working well in BCM version 7.0.9.0.

However, I need your help about transfering language selections. Any suggestion is welcomed.

Here is the need;

Customers pass through IVR process while choosing language XYX, and goes listening related promts and get to queueing.

Waited 1 min. and directed the Custom Callback IVR.

Is it possible to transfer this language selection to Custom Callback IVR?

I tried to set a variable to CAD and according customers' choice tried to transfer this variable to Callback IVR but did not work.

Thanks.

Hayati