Hi ,
Can you Please tell me the Possible ways to restrict the dialog work item .
Is it possible to Restrict Administrator forward work item option in SWIA transaction ?
If i maintain the agent assignment as General forwarding not allowed and forwarding not allowed how the system behaves ?
When i maintain general forwarding not allowed and tried to forward work item from SWIA it is allowing to forward .
Please help me out , my requirement is to restrict forwarding work item to others .
Regards ,
Sandeep Chennoju