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Former Member
Jul 20, 2016 at 06:32 AM

Restrict Work Item Forwarding

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Hi ,

Can you Please tell me the Possible ways to restrict the dialog work item .

Is it possible to Restrict Administrator forward work item option in SWIA transaction ?

If i maintain the agent assignment as General forwarding not allowed and forwarding not allowed how the system behaves ?

When i maintain general forwarding not allowed and tried to forward work item from SWIA it is allowing to forward .

Please help me out , my requirement is to restrict forwarding work item to others .

Regards ,

Sandeep Chennoju