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author's profile photo Former Member
Former Member

HTTP 400 error while creating TR from ChaRM

Dear All

We are using ChaRM on SAP Solution Manager 7.1 SP13. When we click on Create Transport request button in the change document, we get an HTTP 400 error - "Service is not available" in the popup that comes up.

Due to this TR creation from ChaRM is not working. Could you please help?

Thanks and Best Regards

Saritha.

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jul 20, 2016 at 09:18 AM

    Hi Saritha

    I will say you need to first perform the change request management setup in SOLMAN_SETUP.

    For your error, there is step to activate the services in setup , you need to execute that.

    Thanks

    Rishav

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    • Former Member Former Member

      Hi

      Can you check if below services are active.

      cts_zenui_manager

      cts_zenui_transports

      wdc_transport_templates

      Please check if below is applicable for you

      1843348 - ChaRM: BSP error when create transport request or task



      Thanks

      Rishav

  • Posted on Jul 20, 2016 at 10:45 AM

    Hi,

    Also after checking the relevant services are active, please increase your trace level for ICM to level 2 or 3 depending on which you are now. Rerun the process and see the error if it exists in the dev_icm log file. Trace level 2 is usually more user friendly and should give you the detail you need.

    Kind Regards,

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 21, 2016 at 04:41 AM

    Hi Saritha,

    Please make sure you user is a dialogue user.

    I used to have some issues when using system/service users.

    Regards,

    Fernando

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