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CRM/GTS - Integration ?

My customer uses the Service Mgmt in ECC today, and they are starting a project to migrate to CRM/Service Management. They use leverage GTS compliance capabilities in ECC for service management, and they want to know if those same checks exist if the service orders are done in CRM. Is the compliance checking integration also in CRM?

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2 Answers

  • Posted on Jul 19, 2016 at 08:47 PM

    Hi Jason,

    Yes, GTS supports CRM as a feeder system, as far as I know. The on-line guide gives you some guidance - see, for example; Releasing Locked Order Items - Additional Functions for Service Parts Management - SAP Library.

    Hope that helps.

    Regards,

    Dave

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  • Posted on Jul 20, 2016 at 08:52 PM

    Hi Jason,

    In addition to the info Dave provided around the integration. Some additional info on the integration is listed on the below link on the relevant settings to be carried out for integration

    Order Integration Between SAP GTS and SAP CRM (SAP Library - Service Parts Management: Configuration Guide)

    Compliance Checks - Service Parts Management (SPM) - SAP Library

    Hope it helps!

    Thanks,

    Shrini

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    • Former Member

      just to let you know - When you are connecting CRM in SPM environment - CRM/GTS will be on the same box.

      any calls between CRM and GTS will be direct calls with no Destination.

      Just be aware of that. thanks.

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