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Jul 19, 2016 at 02:43 PM

IT Problem Tickets in CRM

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Experts

We are using SharePoint to manage IT related problem tickets, example, if business user has an issue in his/her computer or in ERP application, he/she creates problem ticket in share point.

Going forward, we are planning to use SAP CRM instead of share point to manage IT related issues.

Question is , does CRM support this feature ? if yes , can you pls explain me process in CRM ?.

Thanks in advance .