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author's profile photo Former Member
Former Member

Ticket summary pdf to bring interaction data

Hi,

Is there anyway we can bring in the interaction history in the service ticket when we preview the ticket in PDF preview?

Can anyone share any information on this.

Regards,

Subhasish

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2 Answers

  • Posted on Jul 19, 2016 at 07:29 PM

    Hello Subhasish,

    This is the current system behavior, where currently the Ticket summary does not show the Interactions that are present in the Ticket.

    Unfortunately, it is not possible also to get all these interactions via Report or other features.

    Thank you and regards,

    Guilherme Rosario

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 20, 2016 at 06:48 AM

    Hi Subashish,
    I think you are looking for all interaction history on the ticket summary . Not sure if that can be supported , but we do have a data source by the name "All ticket with All interactions" . It should give you information about all available interactions made on a Ticket.

    Attached screenshot may help .

    You can create a report on this, and use as you proceed .

    Kind Regards

    Gaurav Sarin


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