Service Cannot be Reached

[Former Member]

Hi All,

I apologize if my question is a little simple - I am new to the SAP world but trying to learn fast..

Problem:

I am able to log into my EBP 4.0 instance but if I choose something from the left hand menu (eg: "manage user data") I get an error (service cannot be reached). I know the problem - the url that has been "assembled" is wrong. It assembles the url as follows:

.../scripts/wgate/bbpusermaint/!

It "should" assemble like this:

.../sap/bc/gui/sap/its/bbpusermaint/!

if I manually enter the url as it should be, it seems to work ok

Any ideas on how I resolve this problem will be greatly appreciated. Thanks for helping an old dog learn a new trick...

[yann_bouillut · Accepted solution]

Hi Daly,

If you use integrated ITS, you have to activate settings in transaction SICF.

Internal ITS status can be monitored through SITSPMON.

Kind regards,

Yann

[Former Member · Accepted solution]

Yan -

Thanks for the quick reply...I am not sure i understand...I verified that my services are running (SICF) and I also know they are running because I can manually enter the URL and everything seems to be working. My problem is the way that the SRM server is assembling the URL when I choose something from the left hand menu.

I checked out the transaction SITSPMON and I could see things are working o.k. I think that I am just missing a table entry that "tells" SRM server what the url should look like...

I hope this makes sense - I appreciate any help you might be able to offer...

[Former Member · Accepted solution]

Hello Daly,

I don't know if table TWPURLSVR is still relevant for integrated ITS, but there is an entry to define BSP server:port and protocol.

Maybe "old" ITS path is taken if no entry is maintained for BSP.

Can you check and give a feeback ?

Rgds

Christophe

[pvanhoove · Accepted solution]

Hello,

When services are active in SICF, published to internal ITS and Internal its refreshed with sitspmon, ... should work.

Do you have any info in SM21 ?

Rgds,

Pierre

[Former Member · Accepted solution]

No info on SM21 as far as I can tell...

I think you are correct - but I don't know the transaction to use to publish to internal ITS?

Does it matter that I had to mannually start the services via SICF?

Again - sorry for the basic questions but I am trying to understand.

Thanks Pierre

[Former Member · Accepted solution]

Thanks for the reply - TWPURLSVR is still relevant but my problem is not with the server:port and protocol (those are correct), is with the rest of the content of the assembled URL.

BTW: I did check and verify the table you mentioned...

[pvanhoove · Accepted solution]

Hello,

Just run report SIAC_PUBLISH_ALL_INTERNAL for the publication of all services to the internal ITS.

rgds,

Pierre

[yann_bouillut · Accepted solution]

Table TWPURLSVR should have entries for the BSP server line (as mentioned by Christophe)as well as gui and web server.

Could you please review again the following steps ?

Did you check that ICM was working correctly (TA SMICM) ?

1-Activate the necessary ICF services

With transaction SICF and locate the

services by path

/sap/public/bc/its/mimes

/sap/bc/gui/sap/its/webgui

2- Publish the IAC Services

With Transaction SE80 locate from

the menu Utilities -> Settings ->

Internet Transaction Server (Tab) ->

Publish (Tab) and set “On Selected

Site” = INTERNAL.

3- Locate the Internet Services SYSTEM and WEBGUI.

Publish these services with the Context

Menu -> Publish -> Complete Service

4- Browse to http://<server>:<icmport>/sap/bc/gui/

sap/its/webgui/! and login to the

webgui.

Regards,

Yann

[Former Member · Accepted solution]

o.k. I am almost there...

1. Confirmed TWPURLSVR is correct

2. Did you check that ICM was working correctly (TA SMICM) ? <-wasn't sure what you meant / how to do this

3. Verified ICF Services Active

4. Published the IAC Service with On Selected Site="INTERNAL" (note:this was not set so I made the setting)

5. Could not locate either internet service via SE80 and was not sure where else to look for them.

6. Problem still exists

I appreciate the assistance.

[Former Member · Accepted solution]

I am running this transaction now (SIAC_PUBLISH_ALL_INTERNAL) and will let you know how it goes...

[Former Member · Accepted solution]

Still not working...any other thoughts?

Thanks again

[Former Member · Accepted solution]

Problem Solved! Reference Note: 851940

Please process the following steps:

1) Start transaction SICF and navigate to the following:

default_host->sap->bc->gui->sap->its->bbpstart

2) Double click on bbpstart then click on the Settings button

3) Make sure the BBP_ITS_URL parameter is there and have been set to the value /scripts/wgate. If the parameter is missing, add it and set the value.

4) If make any change, make sure to save the change