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Former Member

Windows 10 Upgrade

Posted on Jul 18, 2016 at 09:07 PM 32 Views

Just upgraded to Windows 10 on my laptop. Using Unserved license specific to machine, receiving a message stating the PC Machine name is different that the machine name in the license. Looking at the comment in the license file, that is not true, i.e. they match. ANy thoughts ot suggestions? thx

Details of the error as follows:

2016-Jul-18 PowerDesigner Error.jpg (27.0 kB)
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2 Answers

  • Best Answer
    author's profile photo Phillip Lam
    Phillip Lam
    Posted on Jul 19, 2016 at 07:49 PM
    3

    The best way is regenerate the license.

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    • Former Member
      Jul 21, 2016 at 01:03 PM

      Phillip, thank you, that worked. The best we can determine is PowerDesigner client was using the HD disk number in Windows 10 as opposed to the machine name in Windows 8 to validate the unserved license. We are up and running

  • author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2016 at 04:56 PM
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    Follow-up, from my original issue 2016-Jul-20, we regenerated the license and that resolved the problem. I restarted PowerDesigner today and PowerDesigner is again giving me this error. PowerDesigner seems to be randomly choosing where it sources the Host ID source (from). Is there a resolution or work around for this other than having to regenerate Unserved License keys? Thank you, Mike


    2016-Aug-12 License Management Wizard.jpg (92.4 kB)
    2016-Aug-12 Licensing Error.jpg (83.1 kB)
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    • Chris Baker
      Aug 15, 2016 at 01:43 PM

      The hostid used by SySAM is often a NIC physical address. If you are on a laptop that typically has a couple of NIC addresses (wired Ethernet, wifi, etc) then the NIC you have bound the license to may be inactive if you are not using that interface when PD starts.

      For that reason, I usually generate unserved licenses using DISK_SERIAL_NUM=<8 hex chars from Dir C:>. This won't be affected when you use different network interfaces.

      Chris

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