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Notes not visible in CRM Fiori apps- My Appointments & My Tasks

Former Member
0 Kudos

Hello Experts,

I am facing a similar trouble in two SAP CRM fiori applications - My Appointments and My Tasks.

The notes created in CRM WEB UI are not visible in the mentioned fiori applications. All the necessary configurations are already in place but the issue does not get resolved.

Moreover in the fiori UI the Notes heading looks a little different than the others so I am thinking may be this is a UI issue and could be solved through an SAP note.

Please share if anyone has faced a similar issue and the resolution to the same.

Reply Awaited.

Best Regards,

Niyati Shah
   

Accepted Solutions (0)

Answers (1)

Answers (1)

karanbahl
Active Participant
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Hi Niyati,

Can you check the error in console using F12 in Chrome Browser and if possible share the screenshot?

Also, Have you applied the mandatory SAP notes for this application which are mentioned as a part of App Implementation?

Regards,

Karan

Former Member
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Hi Karan,

There are no errors in console. Screenshot attached.

All the notes suggested as a part of this app have been implemented in the system. However I have no idea if there could be any other note specifically for this issue.

Reply Awaited!

Best Regards,

Niyati Shah

karanbahl
Active Participant
0 Kudos

Hi Niyati,

Have you done configuration as per the Fiori Apps Library? There are certain BADI's given for the two apps; can you check those?

Also Is there a workflow involved here?

Regards,

Karan

Former Member
0 Kudos

Hi Karan,

Yes all the configurations were done as per the SAP Library. No there is no workflow involved here.

Best,

Niyati

Former Member
0 Kudos

Hi Karan,

The virus scanner installation was pending and now it has been done. The problem that I am encountering now is mentioned below:

1. My Tasks

a.Unable to create new tasks and getting the below error.

b. If adding notes to the existing tasks , the system says that the notes have been saved however the notes  are not displayed within the notes section and on f12 the below error is encountered.

The error in the backend is shown below:

2. My Appointments

If adding notes to the existing appointment , the system says that the notes have been saved however the notes  are not displayed within the notes section and on f12 the below error is encountered. Also the notes which are created in Fiori are not replicating to CRM.

Please suggest.

Regards,

Niyati Shah

karanbahl
Active Participant
0 Kudos

Hi Niyati,

Have you searched for some correction notes on the Support portal for this issue? This seems to be an issue in the standard component itself.

Regards,

Karan

Former Member
0 Kudos

Hi Karan,

Yes I have been struggling from quite sometime to search for the notes for this issue resolution. However all the notes that I have come across are not relevant and have not solved the problem.

Regards,

Niyati

karanbahl
Active Participant
0 Kudos

I guess then its best to open an incident with SAP for this.

Regards,

Karan