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Former Member

Issue with Ticket type

Hi Guys,

I have created code list restriction for ticket type and restricted the values as shown in below screen shot:

Here I have restricted "Employee Support Ticket" not to display in the ticket type drop down list, but it is still defaulted to "Employee Support Ticket" while creating ticket.

Can anyone please advice how can I remove this default one.

Regards

Saurabh

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1 Answer

  • Posted on Jul 15, 2016 at 03:20 PM

    Hi Saurabh,

    Have you assigned the Business role to the Code List Restriction? and looged in with the user having the same Business Role as assigned in CLR?

    I have re-created similar scenario:

    - Created CDR for Tickets BO (Code to Restrict: Ticket Type).

    - Kept Control Field Blank.

    - Added a Business Role.

    - Un-checked "Employee Support Ticket" in CLR.

    - Saved.

    - Logged-off & Logged-in again to HTML UI.

    - The Ticket type field of New Ticket did now had the value "Employee Support Ticket" .

    You may also check below blog for details on Code List Restrictions:

    You may also check below blog for details on Code List Restrictions:

    How to Use Code List Restrictions to Control Dropdown Field Values

    Regards,

    Suman


    CLR.PNG (21.5 kB)
    NewTicket.PNG (8.4 kB)
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