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Calls not disappearing from CDT

Hello,

Since moving our SAP Contact Centre version 7 to Service Pack 9, we are seeing an issue whereby calls are not disappearing from the call window on the CDT after the call has finished. Further, if you click on one of the entries in the call window, it activates the receiver pickup symbol as if the call is active... but there is no dial tone or other indication that a call is in progress. This 'issue' is only affecting some of our Agents. I've been looking to see if there is a setting somewhere that governs the behaviour of calls in this window, but all the settings I've looked at (call history, etc.) don't seem to relate to this setting.

Could anyone advise on the correct CDT configuration in this case?

All help is appreciated as always.

Adele

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  • Best Answer
    Posted on Jul 14, 2016 at 11:31 AM

    Hi Adele,

    please clear the browser's cache always when moving to a new version.

    We had exactly the same issue.

    Clearing browser cache helped.

    BR,

    Thomas

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