SAP ONE Support Launchpad: How to print Incidents?

[matthias_lambrecht]

Dear All,

Is there any way to print or download SAP Incidents as PDF files that have been created in the SAP ONE Support Launchpad?

I cannot find any print or download button at all and if you want to print a long incident with lots of history it's not possible to print. Even trying to use the browser's print function doesn't work.

Any ideas?

Thanks

Matthias

[former_member999158]

When processing new incidents, you can use the Batch Print feature to print a group of ... In the Incidents By Status section of your Incident homepage, ...Isuzu D-Max

[Former Member]

HI All

I think for the time being there is no such functionality on the SAP Launchpad to take a PDF copy which is utterly disappointing but then again they are improving the systems a lot and hopefully this will be available in future.

BUT LUCKILY I DO HAVE A SOLUTION TO THIS FOR NOW

1. Select the content you want to take out on a PDF. i.e. Select the whole conversation along with the text where OSS number is written.

Do not Press Cntrl + A. Select by dragging your mouse over the content

2. Right Click on the selected text

3. Click Print

4. Save in a PDF Format.

5. Woooooh PDF will have the content you need.

I have tried this and have been successful every time

Hope this Helps!

[Former Member]

Dear Matthias,

did you find a solution? I'm really interested in this functionality.

Printing the page via the browser seems to work for me, however I only tried it with incidents with little communication. I really think there should be a function for this, as the information is spread across different facets.

Best regards,

Ben

[matthias_lambrecht]

No, I have been creating a SAP incident and the answer is that it's currently not possible.

[former_member331153]

Dear All,

I'm really disappointed when I see the very few functionalities provided by the new Launchpad user interface.

It seems that this new version is not done really for doers...

Basic requirement as print / Export to PDF is not provided when it was possible in the old version, it's really a pity.

Interface is not intuitive and everybody here working with, waste much time to search how to do very basic things.

I would suggest to SAP to invite doers in the design phase of their next Launchpad user interface.

Best Regards

Jean-Christophe Seguret