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Method not found - Export error message

Former Member
0 Kudos

Hello,

we have a software that we provide to customers that includes Crystal Reports as a feature to generate and export reports. All is working as expected. Recently, 1 user was able to generate the reports, but was unable to export the reports in any format.

He kept receiving the following error:

Method no found:

'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBagCrystalDecisions.ReportAppServer.ReportDefModel.ISCRExportOptions.get_ExportOptionsEx()'.

Attached is also a screenshot from the error message.

The error occurs on a Toshiba running Windows 7 64-bit. We tried uninstall and re-install Crystal Reports with the same results.

Accepted Solutions (1)

Accepted Solutions (1)

0 Kudos

Hi Frank,

Typically that error can be due to your app being compiled in AnyCPU but intended to be run in x86 mode.

MS MSIExec will detect a 64 bit OS and install the 64 bit CR MSI. IF you compile for specific x86 or x64 then select those, that way the OS will not use the wrong CR Redist Package.

Have them install the 32 bit MSI and it should fix the problem.

Don

Answers (1)

Answers (1)

former_member207665
Active Participant
0 Kudos

Hi Frank,

Please share the below information:

- What is the version of .NET SDK Runtimes with Service Pack?

- Is the export performed from the application programatically or from the CR Viewer?

Regards,

Vinit

Former Member
0 Kudos

The .Net Framework the application is built against is 4.0. The Export is performed from the CR Viewer.

Thank you for your help.

0 Kudos

You did not answer either questions.

Make sure he has admin rights to install software and your exe is in the trusted list in the AV software.

Windows or WEB app?

Former Member
0 Kudos

Don,

I'm not sure which question I didn't answer. The exact version of .NET SDK Runtimes is 4.0.30319. It's already installed on the user machine and he is the administrator. CR is running well, the Export of the report inside of CR is what's throwing the error above.

former_member207665
Active Participant
0 Kudos

Hi Frank,

4.0.30319 is the version of .NET Framework and not the .NET SDK runtimes. Please go your control panel and see for SAP Crystal Reports .NET SDK Redistributables and check the version of it.

Regards,

Vinit

Former Member
0 Kudos

Vinit,

the version I see in Control Panel for SAP Crystal Reports runtime engine for .NET Framework 4 is:

13.0.2.469

I hope this helps.

former_member207665
Active Participant
0 Kudos

Hi Frank,

Thank you for the response.


Now this tells us that the version of the .NET SDK runtimes is 13 and the Service Pack is 2.


So as a recommendation I would really like you to upgrade your application to SP17 which is the latest.


Also follow the steps suggested by Don to install only the 32 bit MSI and compile the application as x86.




Regards,

Vinit