on 07-12-2016 4:15 PM
Hello,
we have a software that we provide to customers that includes Crystal Reports as a feature to generate and export reports. All is working as expected. Recently, 1 user was able to generate the reports, but was unable to export the reports in any format.
He kept receiving the following error:
Method no found:
'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBagCrystalDecisions.ReportAppServer.ReportDefModel.ISCRExportOptions.get_ExportOptionsEx()'.
Attached is also a screenshot from the error message.
The error occurs on a Toshiba running Windows 7 64-bit. We tried uninstall and re-install Crystal Reports with the same results.
Hi Frank,
Typically that error can be due to your app being compiled in AnyCPU but intended to be run in x86 mode.
MS MSIExec will detect a 64 bit OS and install the 64 bit CR MSI. IF you compile for specific x86 or x64 then select those, that way the OS will not use the wrong CR Redist Package.
Have them install the 32 bit MSI and it should fix the problem.
Don
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Hi Frank,
Please share the below information:
- What is the version of .NET SDK Runtimes with Service Pack?
- Is the export performed from the application programatically or from the CR Viewer?
Regards,
Vinit
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Hi Frank,
Thank you for the response.
Now this tells us that the version of the .NET SDK runtimes is 13 and the Service Pack is 2.
So as a recommendation I would really like you to upgrade your application to SP17 which is the latest.
Also follow the steps suggested by Don to install only the 32 bit MSI and compile the application as x86.
Regards,
Vinit
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