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Method not found - Export error message


we have a software that we provide to customers that includes Crystal Reports as a feature to generate and export reports. All is working as expected. Recently, 1 user was able to generate the reports, but was unable to export the reports in any format.

He kept receiving the following error:

Method no found:


Attached is also a screenshot from the error message.

The error occurs on a Toshiba running Windows 7 64-bit. We tried uninstall and re-install Crystal Reports with the same results.

CR.png (25.0 kB)
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2 Answers

  • Best Answer
    Posted on Jul 13, 2016 at 05:44 PM

    Hi Frank,

    Typically that error can be due to your app being compiled in AnyCPU but intended to be run in x86 mode.

    MS MSIExec will detect a 64 bit OS and install the 64 bit CR MSI. IF you compile for specific x86 or x64 then select those, that way the OS will not use the wrong CR Redist Package.

    Have them install the 32 bit MSI and it should fix the problem.


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  • Posted on Jul 13, 2016 at 02:42 PM

    Hi Frank,

    Please share the below information:

    - What is the version of .NET SDK Runtimes with Service Pack?

    - Is the export performed from the application programatically or from the CR Viewer?



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