SAP Solution Manager 7.2 Launchpad Incident creation

[eunhwapark]

Hello,

Now, I am doing a SAP Solution Manager 7.2 ITSM function validation.

I have questions regarding workcenter launchpad incident creation.

After I created an incident in solman workcenter Launchpad, I was going to add the additional comments as below.

However, It doesn't wokr well. The comment was not upadated in conversation.

How to solve this issue?

BRs,

Eunhwa

[Former Member]

Hi Eunhwa,

can you please press F12 in your Browser and send a Screenshot from the error.

Also please Check authorization in the Frontend and Backend.

Is your user assigned to a BP?

Kindly regards

Tom

[eunhwapark]

Hi Tom,

Which screen shot do you want? Do you mean Fiori launchpad html screen shot?

and which authorization should I check in the Frontend and Backend.

I have already assigned the BP to the user.

Please reply me as soon as possible.

Best Regards,

Eunhwa

[Former Member]

Hi, Eunhwa,

yes a Screenshot in the Browser when you try to add a commet (F12).

Take a look Gateway Errorprotocoll in Frontend and Backend transaction /IWFND/ERROR_LOG

Is it possible that the incident processor are editing the incident? Because when he is in edit mode you can't add a comment or attach a attachment. The Ticket is locked.

regards

Tom