Hello,
Now, I am doing a SAP Solution Manager 7.2 ITSM function validation.
I have questions regarding workcenter launchpad incident creation.
After I created an incident in solman workcenter Launchpad, I was going to add the additional comments as below.
However, It doesn't wokr well. The comment was not upadated in conversation.
How to solve this issue?

BRs,
Eunhwa