Skip to Content
author's profile photo Former Member
Former Member

SAP Solution Manager 7.2 Launchpad Incident creation

Hello,

Now, I am doing a SAP Solution Manager 7.2 ITSM function validation.

I have questions regarding workcenter launchpad incident creation.

After I created an incident in solman workcenter Launchpad, I was going to add the additional comments as below.

However, It doesn't wokr well. The comment was not upadated in conversation.

How to solve this issue?

BRs,

Eunhwa

add commnets.png (63.5 kB)
Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Jul 27, 2016 at 06:13 PM

    Hi Eunhwa,

    can you please press F12 in your Browser and send a Screenshot from the error.

    Also please Check authorization in the Frontend and Backend.

    Is your user assigned to a BP?

    Kindly regards

    Tom

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi, Eunhwa,

      yes a Screenshot in the Browser when you try to add a commet (F12).

      Take a look Gateway Errorprotocoll in Frontend and Backend transaction /IWFND/ERROR_LOG

      Is it possible that the incident processor are editing the incident? Because when he is in edit mode you can't add a comment or attach a attachment. The Ticket is locked.

      regards

      Tom

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.