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Jul 11, 2016 at 08:49 PM

New version of Categorization Schema is not showing in Incidents

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Hi all,

I am trying to update my current categorization schema adding new categories in ITSM, even when I created a new versión and the current status is active, this changes can't be seen when I try modify or create a new incident (ZMIN)

This is my current categorization schema:

As you could see, the status is active and date "valid from" is today. Also can you see (in yellow) 2 modifications in the categories.

In the second image I tried to create an incident but, the category options are grayed.

In this image I try to modify one of the created incidents, and here I can select one of the categories, but the changes (in yellow in the first image) are not shown.

Other strange thing is that, in some occasions the fields of categories are grayed and another times not.

Why some times are grayed the fields of the categories?

How can activate this grayed categories?

Why the new categories are not displayed?

Kind regards

Attachments

category schema.jpg (121.1 kB)
create.jpg (171.6 kB)
modify.jpg (111.2 kB)