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New version of Categorization Schema is not showing in Incidents

Hi all,

I am trying to update my current categorization schema adding new categories in ITSM, even when I created a new versión and the current status is active, this changes can't be seen when I try modify or create a new incident (ZMIN)

This is my current categorization schema:

As you could see, the status is active and date "valid from" is today. Also can you see (in yellow) 2 modifications in the categories.

In the second image I tried to create an incident but, the category options are grayed.

In this image I try to modify one of the created incidents, and here I can select one of the categories, but the changes (in yellow in the first image) are not shown.

Other strange thing is that, in some occasions the fields of categories are grayed and another times not.

Why some times are grayed the fields of the categories?

How can activate this grayed categories?

Why the new categories are not displayed?

Kind regards

category schema.jpg (121.1 kB)
create.jpg (171.6 kB)
modify.jpg (111.2 kB)
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    author's profile photo Former Member
    Former Member
    Posted on Jul 12, 2016 at 04:02 AM

    Hi Andres,

    Please can you confirm if you had performed the setup as per below link.

    further check below points. (from the link only you can check).

    1. Assign Transaction Types to Catalog Categories

    2. Assign Application Area

    It should resolve your issue.



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