New version of Categorization Schema is not showing in Incidents

[Andres_Vargas]

Hi all,

     I am trying to update my current categorization schema adding new categories in ITSM, even when I created a new versión and the current status is active, this changes can't be seen when I try modify or create a new incident (ZMIN)

This is my current categorization schema:

As you could see, the status is active and date "valid from" is today. Also can you see (in yellow) 2 modifications in the categories.

In the second image I tried to create an incident but, the category options are grayed.

In this image I try to modify one of the created incidents, and here I can select one of the categories, but the changes (in yellow in the first image) are not shown.

Other strange thing is that, in some occasions the fields of categories are grayed and another times not.

Why some times are grayed the fields of the categories?

How can activate this grayed categories?

Why the new categories are not displayed?

Kind regards

[rishav54 · Accepted solution]

Hi Andres,

Please can you confirm if you had performed the setup as per below link.

https://wiki.scn.sap.com/wiki/display/SAPITSM/Multilevel+Categorization

further check below points.  (from the link only you can check).

1. Assign Transaction Types to Catalog Categories

2. Assign Application Area

It should resolve your issue.

Thanks

Rishav

[Andres_Vargas · Accepted solution]

Hi Rishav,

   Thank you for your response, but I already did those configurations.

The thing is, in applications areas, how can I recognize what Service Request/ Incident is for ZMIN?

How can I check if ZMIN is really activated?

Thanks

Andrés

[rishav54 · Accepted solution]

Hi

You need to add this in application area, press new

It should be very similar to first entry for that and start with ZMIN if you had on the technical names, otherwise you had to recognize from the description i.e. incidents and type is D only (Defection loac...)

If you want to edit the same schema press version instead of editing the same one.

thanks

Rishav

[Andres_Vargas · Accepted solution]

This also is a part of the first link, and I've done it.

Other problem now is that when I'm trying to create a incident (from key user side) the categories are grayed.

How can I activated this?

[rishav54 · Accepted solution]

Hi Andres

First of all I guess you are using category type 1 here, In application areas, Please add the

Service request/Incident  Type Overview of defect (You had currently assigned the type D) here.

Please can you share the screen shot when you click on new in application area, and all possible values you can see for that.

Thanks

Rishav

[Andres_Vargas · Accepted solution]

Hi Rishav, Item "Incident / Defect Locations/Object Parts" appear in two times.

Regards

[rishav54 · Accepted solution]

Hi

No you have already defined i guess for ZMIN in other categorization schema.

Can you check other active or drafted categorization schemas.

Also add overview of damage type c, can you check.

Thanks

Rishav

[former_member194601 · Accepted solution]

Hello Andres,

Please refer the below thread, where I have given a solution for the same issue.

Hope it adds more light to resolve this issue.

Thanks,

Vignesh

[Andres_Vargas · Accepted solution]

Thank , this thread solved my problem. Now I can view the new categorizations and the fields are not grayed.

Also thank you to for his time and clues to resolve this issue.

Regards

Andrés

[former_member194601 · Accepted solution]

Hello Andres,

Happy that this solution helped you.Please check my blog for the same..

I have jotted down in detail about how to create new schema from an existing schema... Hope it adds more light to this thread...

Cheers,

Vignesh