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Former Member
Jul 11, 2016 at 02:11 PM

Unexpected disconnection from the Server (11) on iPad Device

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Hello All , We are facing issue with Unexpected disconnection error 11 on iPad device. Issue : user will get this issue every 10-15 days in iPad while doing Sync . Workaround : as soon we reboot SMP 3.0 Wintel server it will start working as expected and again will reoccur after 10 -15 days . I have also check SAP note : 2137108 and it says its related to network (but I don't understand as soon as we reboot it will start sync as expected) and https://scn.sap.com/thread/3617946 so not sure where or which part of network parameter we need to look into . also when this error occurred cant see any logs in SMP and Agentry related to this . can you provide some suggestion for doing RCA . Thanks & Regards, Kunal Varaiya