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Unexpected disconnection from the Server (11) on iPad Device

Hello All , We are facing issue with Unexpected disconnection error 11 on iPad device. Issue : user will get this issue every 10-15 days in iPad while doing Sync . Workaround : as soon we reboot SMP 3.0 Wintel server it will start working as expected and again will reoccur after 10 -15 days . I have also check SAP note : 2137108 and it says its related to network (but I don't understand as soon as we reboot it will start sync as expected) and https://scn.sap.com/thread/3617946 so not sure where or which part of network parameter we need to look into . also when this error occurred cant see any logs in SMP and Agentry related to this . can you provide some suggestion for doing RCA . Thanks & Regards, Kunal Varaiya

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 15, 2016 at 05:34 AM

    Hello All , May you provide some suggestion for above post issue ? Thanks & Regards, Kunal Varaiya

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  • Posted on Jul 26, 2016 at 05:43 PM

    What version of the SMP server are you running? You may want to consider upgrading if you are not current as there were some issues with memory allocations that were fixed which might be what you are seeing.

    I believe it was fixed in SP10 PL02 ish timeframe. Certainly going to SP11 and the latest patch would have the fixes.

    --Bill

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