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Dispatcher stopped error

I've a problem with sap mmc ( Dispatcher stopped error). Pls help to solve this. I added developer trace down. Thanx

trc file: "dev_disp", trc level: 1, release: "720"

---------------------------------------------------

sysno      00

sid        NSP

systemid   562 (PC with Windows NT)

relno      7200

patchlevel 0

patchno    214

intno      20020600

make       multithreaded, Unicode, 64 bit, optimized

profile    \\MeltemAKCAY\sapmnt\NSP\SYS\profile\NSP_DVEBMGS00_MeltemAKCAY

pid        5248

kernel runs with dp version 134000(ext=119000) (@(#) DPLIB-INT-VERSION-134000-UC)

length of sys_adm_ext is 588 bytes

*** SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (00 5248) [dpxxdisp.c   1315]

  shared lib "dw_xml.dll" version 214 successfully loaded

  shared lib "dw_xtc.dll" version 214 successfully loaded

  shared lib "dw_stl.dll" version 214 successfully loaded

  shared lib "dw_gui.dll" version 214 successfully loaded

  shared lib "dw_mdm.dll" version 214 successfully loaded

  shared lib "dw_rndrt.dll" version 214 successfully loaded

  shared lib "dw_abp.dll" version 214 successfully loaded

  shared lib "dw_sym.dll" version 214 successfully loaded

  shared lib "dw_aci.dll" version 214 successfully loaded

rdisp/softcancel_sequence :  -> 0,5,-1

use internal message server connection to port 3900

rdisp/dynamic_wp_check : 1

rdisp/calculateLoadAverage : 1

Mon Jul 11 14:26:35 2016

*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  6423]

MtxInit: 30000 0 0

Mon Jul 11 14:26:36 2016

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: write dp-profile-values into sys_adm_ext

DpIPCInit2: start server >MeltemAKCAY_NSP_00                      <

DpShMCreate: sizeof(wp_adm) 31696 (2264)

DpShMCreate: sizeof(tm_adm) 5517056 (27448)

DpShMCreate: sizeof(wp_ca_adm) 64000 (64)

DpShMCreate: sizeof(appc_ca_adm) 64000 (64)

DpCommTableSize: max/headSize/ftSize/tableSize=500/16/1384064/1384080

DpShMCreate: sizeof(comm_adm) 1384080 (2744)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm) 0 (296)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm) 0 (80)

DpShMCreate: sizeof(vmc_adm) 0 (2152)

DpShMCreate: sizeof(wall_adm) (41664/42896/64/192)

DpShMCreate: sizeof(gw_adm) 48

DpShMCreate: sizeof(j2ee_adm) 3952

DpShMCreate: SHM_DP_ADM_KEY (addr: 0000000009940050, size: 7163600)

DpShMCreate: allocated sys_adm at 0000000009940060

DpShMCreate: allocated wp_adm_list at 0000000009943070

DpShMCreate: allocated wp_adm at 0000000009943260

DpShMCreate: allocated tm_adm_list at 000000000994AE40

DpShMCreate: allocated tm_adm at 000000000994AE90

DpShMCreate: allocated wp_ca_adm at 0000000009E8DDA0

DpShMCreate: allocated appc_ca_adm at 0000000009E9D7B0

DpShMCreate: allocated comm_adm at 0000000009EAD1C0

DpShMCreate: system runs without slock table

DpShMCreate: system runs without file table

DpShMCreate: allocated vmc_adm_list at 0000000009FFF060

DpShMCreate: system runs without vmc_adm

DpShMCreate: allocated gw_adm at 0000000009FFF110

DpShMCreate: allocated j2ee_adm at 0000000009FFF150

DpShMCreate: allocated ca_info at 000000000A0000D0

DpShMCreate: allocated wall_adm at 000000000A000160

DpCommAttachTable: attached comm table (header=0000000009EAD1C0/ft=0000000009EAD1D0)

DpSysAdmIntInit: initialize sys_adm

rdisp/test_roll : roll strategy is DP_NORMAL_ROLL

dia token check not active (6 token)

MBUF state OFF

DpCommInitTable: init table for 500 entries

Mon Jul 11 14:26:38 2016

DpRqQInit: keep protect_queue / slots_per_queue 0 / 2001 in sys_adm

rdisp/queue_size_check_value :  -> on,50,30,40,500,50,500,80

EmInit: MmSetImplementation( 2 ).

MM global diagnostic options set: 0

<ES> client 0 initializing ....

<ES> EsILock: use spinlock for locking

<ES> InitFreeList

Mon Jul 11 14:26:39 2016

<ES> block size is 4096 kByte.

<ES> Info: em/initial_size_MB( 3966MB) not multiple of em/blocksize_KB( 4096KB)

<ES> Info: em/initial_size_MB rounded up to 3968MB

Using implementation view

<EsNT> Using memory model view.

<EsNT> Memory Reset disabled as NT default

Mon Jul 11 14:26:40 2016

*** ERROR => <EsNT> CreateFileMapping name=Global\ES_SEG_00_001 ,size=1924 MB, error=1455 [esnti.c      1276]

*****************************************************

* Memory diagnostic                                 *

*****************************************************

Systeminformation

------------------------------------------------

Processor-Typ             : Processor-Count           : 2

Operating System          : NT 6.2, Build 9200

Service Pack              :

------------------------------------------------

NT Pagefile Informations

------------------------------------------------

Config. minimum size      :     0 K

Config. maximum size      :     0 K

Avail.  maximum size      :     0 K

| Num|Pagefile                      |  Min.Size|  Max.Size| Avail.Max| Curr.Size|

|----|------------------------------|----------|----------|----------|----------|

------------------------------------------------

NT Task Manager Informations

------------------------------------------------

Total Handles             :        3

Total Threads             :    32767

Total Processes           :   -65537

Commit Charge Total       :        0 K

Commit Charge Limit       : 1471509762 K

Commit Charge Peak        :    32762 K

Phys.Memory Total         :       48 K

Phys.Memory Available     :        0 K

File Cache                : 37743816 K

Kernel Memory Total       :        0 K

Kernel Memory Paged       : 354635776 K

Kernel Memory Nonpaged    :        0 K

------------------------------------------------

Memory usage of current process

------------------------------------------------

Total virt.address space  : 0000137438953344 K

Avail.virt.address space  : 0000137437832460 K

Private Pages             :        0 K

Total heap size           :     8519 K

Virtual memory regions    :       28 K

Uncommitted heap memory   :     2480 K

Allocated heap memory     :     4849 K

Moveable heap memory      :        0 K

DDE shared heap memory    :        0 K

------------------------------------------------

Memory usage of all processes

-----------------------------

| PID|Image               |Instance   |  Work.Set|   WS Peak|Priv.Pages|   PP Peak|Pg Fault|

|----|--------------------|-----------|----------|----------|----------|----------|--------|

|2840|sapstartsrv.exe     |           |   77584 K|   94416 K|  117776 K|  276400 K|      52|

|6556|acwebbrowser.exe    |           |   32776 K|   35832 K|   10576 K|   14256 K|       9|

|6704|conhost.exe         |           |    9408 K|    9408 K|   10240 K|   10240 K|       2|

|6600|msg_server.EXE      |[MS] NSP_00|   15624 K|   15624 K|   14776 K|   14784 K|       3|

|4644|conhost.exe         |           |    9440 K|    9440 K|   10244 K|   10244 K|       2|

|5248|disp+work.EXE       |           |   46060 K|   46060 K|   72300 K|   72300 K|      11|

|5428|conhost.exe         |           |    9436 K|    9436 K|   10240 K|   10240 K|       2|

|----|--------------------|-----------|----------|----------|----------|----------|--------|

|    |Sum                 |           |  200328 K|**********|  246152 K|**********|********|

*** Error 11 while initializing OS dependent part.

*** ERROR => DpEmInit: EmInit (1) [dpxxdisp.c   10603]

*** ERROR => DpMemInit: DpEmInit (-1) [dpxxdisp.c   10517]

*** DP_FATAL_ERROR => DpSapEnvInit: DpMemInit

*** DISPATCHER EMERGENCY SHUTDOWN ***

increase tracelevel of WPs

NiWait: sleep (10000ms) ...

NiISelect: timeout 10000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Mon Jul 11 14:26:50 2016

NiISelect: TIMEOUT occured (10000ms)

dump system status

Workprocess Table (long) Mon Jul 11 11:26:50 2016

========================

No Type  Pid    Status  Cause Start Rstr  Err Sem Time Program          Cl  User         Action                    Table

-------------------------------------------------------------------------------------------------------------------------------

Dispatcher Queue Statistics Mon Jul 11 11:26:50 2016

===========================

+------+--------+--------+--------+------------+------------+

|  Typ |    now |   high |    max | writes     |  reads     |

+------+--------+--------+--------+------------+------------+

| NOWP |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

|  DIA |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

|  UPD |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

|  ENQ |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

|  BTC |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

|  SPO |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

|  UP2 |      0 |      0 |   2000 |          0 |          0 |

+------+--------+--------+--------+------------+------------+

max_rq_id 0

wake_evt_udp_now 0

wake events       total     0,  udp     0 (  0%),  shm     0 (  0%)

since last update total     0,  udp     0 (  0%),  shm     0 (  0%)

Dump of tm_adm structure: Mon Jul 11 11:26:50 2016

=========================

Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)

Workprocess Comm. Area Blocks Mon Jul 11 11:26:50 2016

=============================

Slots: 1000, Used: 0, Max: 0

+------+--------------+----------+-------------+

|   id | owner        |   pid    | eyecatcher  |

+------+--------------+----------+-------------+

NiWait: sleep (5000ms) ...

NiISelect: timeout 5000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Mon Jul 11 14:26:55 2016

NiISelect: TIMEOUT occured (5000ms)

DpHalt: shutdown server >MeltemAKCAY_NSP_00                      < (normal)

DpJ2eeDisableRestart

DpHalt: switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

DpWakeUpWps: wake up all wp's

DpHalt: stop work processes

DpHalt: terminate gui connections

DpHalt: wait for end of work processes

DpHalt: not attached to the message server

DpHalt: cleanup EM

EsCleanup( )

EsCleanup ....

EmCleanup() -> 0

Es2Cleanup: Cleanup ES2

***LOG Q05=> DpHalt, DPStop ( 5248) [dpxxdisp.c   11427]

DpHalt: Good Bye .....

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5 Answers

  • Jul 11, 2016 at 12:11 PM

    Hi,

    Please add dev_rd and dev_w0 trace files as attachments here.

    Also were any recent changes made on this host?

    Kind Regards,

    Johan

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  • Jul 11, 2016 at 03:14 PM

    Hi,

    The error can be seen on the dispatcher trace file (dev_disp):

      Mon Jul 11 14:26:40 2016

    *** ERROR => <EsNT> CreateFileMapping name=Global\ES_SEG_00_001 ,size=1924 MB, error=1455 [esnti.c      1276]

      ..............

    *** Error 11 while initializing OS dependent part.

    *** ERROR => DpEmInit: EmInit (1) [dpxxdisp.c   10603]

    *** ERROR => DpMemInit: DpEmInit (-1) [dpxxdisp.c   10517]

    *** DP_FATAL_ERROR => DpSapEnvInit: DpMemInit

    *** DISPATCHER EMERGENCY SHUTDOWN ***

    According to traces, root cause for this issue is a OS memory-setting problem.

    The NT pagefile did not have enough contiguous space to allocate 1924 MB and the system (disp+work) could not startup.

    Check Note, which explains the page file and virtual mamory required by the SAP system.

    1518419 - Page file and virtual memory required by the SAP system

    Please check and adjust the page file to a proper size.

    Regards,

    Raquel

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  • Jul 11, 2016 at 06:15 PM

    Hi,

    Ignore the shadow instance part but this note is more descriptive.

    1997262 - Shadow instance won't start up: error 1455 in dev_Wxy trace

    Take note of formula suggestion

    Kind Regards,

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  • Jul 11, 2016 at 09:18 PM

    NT Pagefile Informations

    ------------------------------------------------

    Config. minimum size      :     0 K

    Config. maximum size      :     0 K

    Avail.  maximum size      :     0 K

    Have you configured the page file?

    Check the page file configuration and increase it. Restart Windows and finally SAP.

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  • Jul 12, 2016 at 05:16 AM

    Hi

    Could you check over all free disk space in SAP usr and DB folder ?

    BR

    SS

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