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Jul 10, 2016 at 12:25 PM

The CMS on machine was stopped due to a critical error. (FWM 20031)

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Hi,


All of a sudden my BO Server went down and I cannot logic CMC and LaunchPad.


I am getting following error when I try to login the server:


"Account information not recognized: Could not reach CMS The CMS on machine 'bi-prd.com' was stopped due to a critical error. (FWM 20031)"

I am on BO 4.1 SP05 installed on Linux server.

I checked the error log file it says :

35101 The root server reported an error Initialization Failure. (Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database ""BI4_CMS_DSN_XXX"". Reason: [Sybase][ODBC Driver][SQL Anywhere]Database server not foundSAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database ""BI4_CMS_DSN_XXX"". Reason: [Sybase][ODBC Driver][SQL Anywhere]Database server not found CDatabase::Open failure. ).



Any input to troubleshoot this will be appreciated.


Thanks,

Vibhav