NOT FUNCTIONING WEB-SERVICE

[Former Member]

Hello,

We have problem in ActivityExtension patch with web-service ManagePhoneCallTaskIn for task creation. The web-service is used for integration with 3rd party smartphone app. This app has a customer ID (as in C4C), ID of Lead/Opportunity/Telephone call (as in C4C) and sends this info to C4C to create a task.

While we worked within original Solution integration with smartphone app was smoothe and tasks were aalways created. After creating a patch, new WSDL file was downloaded and sent to developers of 3rd party app. New web-service was responding but without any messages about errors or successful task creation. In web-service monitor there are no messages at all.

After that we recreated communication greements, and added an ID into web-service. If we test it now in SOAP UI web-service works perfectly, and answer with task creation successfull with UUID is comming in.

But sending new WSDL to 3rd party developers does not help. They still do not get any error messages or UUID of newly created tasks, no tasks are created and no messages are present in web-service monitor.

How can we find the cause of such issue? Can it be caused by existance of two different active solutions in the tennant?

In the attachment there are screenshots from SOAP UI and web-service itself.

Best regards,

Nadezhda Rukvishnikova

[former_member186648 · Accepted solution]

Hi,

If the webservice is working fine from SOAP UI, which means the webservice has no issues.

Point to note is when you create Patch solution, you need to create new communication arrangement on the communication scenario of the Patch solution, i guess you have a ready done this.

3rd party testing:
There is no response, but is the data created?

may be they are still using Original solution's .wsdl while testing,
While testing check if the Patch solution is enabled.

Thanks, Pradeep.