Returned Good Authorization Synchronization

[skatschewitz]

Dear experts,

we are currently Investigation Options to Display RGA (Returned Good Authorization) in C4C to Sales Reps. To my understanding Quote, Order, Debit Memo Request, Credit Memo Request are all stored in the same table in ERP (VBAK / Header, VBAP / Item). Does this mean that we can use Standard order Integration to also replicate credit Memo requests to C4C?

The requirement is to have a list of RGAs and display the credit memo number. Are there any suggestions to achieve this?

Thanks and regards,

Stefan

[h_duengelhoef · Accepted solution]

Hi Stefan,

we do provide a sales order replication in standard. As a credit memo technically is a sales order in ERP, this should work for you as well.

Via message control you can trigger the outbound IDoc COD_REPLICATE_SALES_ORDER01 for a new credit memo request. Our standard integration would map it to a C4C sales order.

What I do not know:

1. If our standard mapping transfers all the fields you are expecting. You may need to create a custom mapping for the credit memo requests.

2. If C4C inbound accepts a sales order without schedule lines.

Hermann

[skatschewitz · Accepted solution]

Thank you Hermann,

we will consider this for implementation and start digging deeper. You have been of great help.

Cheers

Stefan