on 07-06-2016 2:16 PM
Hello, experts.
I have configured some custom smartforms both for the message reporter and for the message processor. While it works perfectly for the reporter,
it does not for the processor. I see the old default smartform under scheduled actions.
Below is the screenshot of the customizing, done in SPPFCADM for the custom process type ZMRQ:
As you can see, I have entered the custom smartform at the necessary place.
Could someone tell me what can the problem be?
Thanks in advance,
Borys
Hi Borys.
When this problem occurs I try these steps.
Hope it helps.
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Hello Borys,
From the screenshot given for message processor, it shows the standard smartform is used i.e.
AI_CRM_IM_SHORT_TEXT_LINK_FORM but in SPPFCADM action, a different smartform is used i.e.
Z_AI_CRM_IM_SHORT_LINK_PROC_1
Make sure that you use same smartform for message processor.
Hope this resolves the issue.
Let me know in case it doesn't work.
Thanks,
Vignesh
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