Return sales kit

[Yvonne_van_Stra]

Dear Experts,

Coming release we are expecting the purchasing/intercompany and third party sales kit functionality. This will enlarge the business scenario's in which we can use sales kits. There is one problem however we still encounter, and that is the return/repair of items within a sales kit.

After a sales kit has been sold, it can be that only one product is broked/needs to be returned, and therefor we would like to be able to create a return order for a single item. This is not supported.

How are you handling this process? Any ideas for a work around?

Kind regards,

Yvonne

[Former Member]

Dear Yvonne,

             From the sales kit, we have option to return the single item /product.

      As from the standard process,

      WoC: Inbound Logistics--> New Customer Return Notification

Customer Return:

   

Sales Order Document Flow:

     

Hope this will help you

Regards

Vijay M