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Using the scanner in the C4C extended APP for IPAD


we use the scanner in the APP for adding products in our sales orders and it works quite fine.

But there are 2 problems:

If i scan a product C4C always choose the sales measure unit and not the measure unit of the scanned product. So i have to change this


The second thing is, that the scanner closes after i have scanned a product. So i have to open it again if i want to scan another product to add

it in the sales order.

Has anyone an idea or other experiences with the scanner? And are there other customers who would be happy if SAP would fix these little bugs?

much Greetings

Daniel Rader

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2 Answers

  • Posted on Jul 21, 2016 at 02:11 PM

    Hi Daniel,

    The in-built scanner is targeted for scanning single products at a time for the moment.

    Regarding the Unit of Measure being picked up - this is the defined behavior after the scan matches a GTIN, it's UoM is the one that is selected.

    Could you detail the business scenario?



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  • Posted on Jul 21, 2016 at 04:41 PM

    Hi Daniel,

    You are right, every GTIN is assigned to a certain UoM. The expected behaviour is to pick up that UoM on using the barcode scan. If you do notice a different behaviour, please raise an incident.

    If you use the built-in camera based scanning, then yes it does one-by-one to help you maintain details after scanning. The continuous scanning is more of a scenario with external scanners. We do support Honeywell Sleds as of now as an external scanner and do plan to support more.



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