Actually we have multiple bank accounts and we could do successfully the bank reconcilaition with other bank accounts, only one of the account is giving this error message.
so you should raise an incident mentioning the concrete bank statement number and best from this page using the help feature. Using this information development can check, what went wrong here.
Unfortunately we really need an incident to comment.
To make it very clear there is something with this very specific bank statement. To understand the reason why it cannot be reversed we need to see the concrete instance, the created payment allocations, the postings, etc. To check this, we need to login in the backend. To login in the backend we need an incident out of this system.
If you cannot raise an incident from the system itself, then raise at least an incident from the hotline for this system, so that we can help you.
I know that my Support colleagues are working on the issue. If you want to get the latest statuis, please call them. Without customer, incident ID or something else I am not able to find an incident.
this incident ID you provided is only unique witing your tenant. When you open the incident you see the unique external incident ID. With this ID progress is visible.
Maybe a tip from my end: I usually recommend to add the external ID to the overview list using personalization.
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