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Store Assosiate and Store Manager

Former Member
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Hi pros,

How can I assign roles of Store Manager and STore Assosiate to business users?

I am trying to get team calendar to work. In administration guide it says that user with business role store manager can see activities of other users with role of Store Assossiate. Where can I grant such roles to users? There aren't any specific Work Centers Store Assosiate and Store Manager in Busines role creation.

Maybe I should create a Store itself first in C4C and add users with such roles to the store.... But I can't see New button in the Store Workcenter.

By the way, I am opening team Calendar and Store Workcenters in Responsive UI, so there should be another issue here.

Best regards,

Nadezhda Rukavishnikova

Accepted Solutions (1)

Accepted Solutions (1)

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Hi Nadezhda,

For roles of Store Manager and Store Associate, you could refer to the recommended business roles in Help center.  https://uacp1.hana.ondemand.com/http.svc/rc/PRODUCTION/b2e0ad40625244b8a480851d032112f1/1605/en-US/f...

You can filter for the role Store manager and Store associate and it will provide you all the recommended work centers to be selected.

Basically, there are few workcenters like Stores, Offers etc... which are unique to these roles and also workcenter views like In-Store activities, Store events, time entries etc...

Regards,

Pavithran

Former Member
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Hi ,

Thank you for the tip. I implemented Retail - Store Manager and Retail - Store Associate business roles as described in the document you shared.

I have assigned Store Manager role to myself and Store Associate role to a test user. Also I assigned a test user to an org unit where I am a manager. But still there are no Store Associates available to choose in Team calendar.

Shall I somehow assign my test user to a Store? I can't see any way to create a store in C4C:

Best regards,

Nadezhda Rukavishnikova

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Hi Nadezhda,

Have you actually added employees (i.e store associates) within a Store and assigned visiting hours as in screenshot below?

To assign user to Store, you need to scope in first and then assign the item as in below screenshot to your Business role/user. Creation of Store is not there but only carries forward all your Stores from On-Premise.

Regards,

Pavithran

Former Member
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Hi ,

I think I see the problem now. There is no On-Premise in our implementation.So there are no Stores to be in C4C.

Do I understand it correctly that Team Calendar and the whole Retail scenario require integration with On-Premise system?

Best regards,

Nadezhda Rukavishnikova

0 Kudos

Hi Nadezhda,

Yes, for Stores to work, there has to be a system integrated for the same. Creation of a new store is not possible in C4C but only addition of employees to Store is possible. The Stores that show up in C4C are from the integrated system. And, Team Calendar is very much used for the Retail Store scenario.

Please refer Sections 6.2.2 & 6.2.5.1 specifically in below document.

http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-1.pdf

Rgds,

Pavithran

Former Member
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Hi ,

Thank you for such a detailed answer.

Best regards,

Nadezhda Rukavishnikova

Answers (0)