Unable to start saprouter service on windows

[former_member199963]

Hi Experts,

I have just installed saprouter 7.45 p34 on a windows 2012 server.

I have used the following command to install the service:

sc create SAPRouter binPath="C:\usr\sap\saprouter\saprouter.exe service -r -R C:\usr\sap\saprouter\saprouttab" type= own start= auto

But when I try to start the service in services its giving below error:

In event viewer we see below error:

Faulting application name: saprouter.exe, version: 7450.34.25.5091, time stamp: 0x56a7b5ff

Faulting module name: MSVCR120.dll, version: 6.3.9600.18185, time stamp: 0x5683f0c5

Exception code: 0xc0000135

We are installing 2 saprouters, one internal and one in the DMZ. Both servers get these errors.

Please advice.

Thanks,

Asad

[manuel_garcia · Accepted solution]

Hello Asad,

If you have the error with msvcr120.dll  then the problem is that  Microsoft C-runtime  for Visual Studio 2013 is missing or corrupted.

I would recommend you to install (or reinstall).  You need  to  get  SAPEXE.sar archive for  Kernel 7.45 or higher , which contains the installer package vcredist_XXX.exe.

Regards, Manuel

[former_member199963 · Accepted solution]

Hi Manuel, Isaias,

Yes, that error is gone now. Thanks!

But still the saprouter service won't start. Below is from the event viewer:

A timeout was reached (30000 milliseconds) while waiting for the SAPRouter service to connect.

The SAPRouter service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

Please advice.

Thanks,

Asad

[isaias_freitas · Accepted solution]

Hello Asad,

Are you able to start the saprouter manually (e.g., at a command prompt windows started "as administrator"), using the same command from the service (but without the "service" argument )?

If no, what is the error that is returned?

Regards,

Isaías

[former_member199963 · Accepted solution]

Hi Isaias,

This is when I run the command from OS level

dev_log file:

Tue Jul 05 14:38:19 2016 INIT LOGFILE

Tue Jul 05 14:38:19 2016 READ ROUTTAB ./saprouttab o.k.

Thanks,

Asad

[manuel_garcia · Accepted solution]

Hello Asad,

Delete the  saprouter service.  For example in command-prompt   "sc delete <service name>"

Install again the  service   as described in  SAP note 41054 .

Regards,

Manuel

[former_member199963 · Accepted solution]

Thanks Manuel, that did the trick. The saprouter service is working now.

Thanks Isaias for your help as well. Greatly appreciate both of your help!

Regards,

Asad

[isaias_freitas]

Hello Asad,

I believe that the "service" argument does not exist .

See the Installing the saprouter as a Windows service - ntscmgr command not available - Application Server I... WIKI page.

Regards,

Isaías

[isaias_freitas]

Hello Asad,

The "service" argument exists (SAP note 41054), actually.

The "type" argument should not be there, and there is a missing "obj" argument.

Anyway, I believe that Manuel has nailed it.

Regards,

Isaías