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Jul 01, 2016 at 02:38 PM

Email Node in Service Request

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Hello,

Can anyone let me know which node is used for Email functionality in Service Request?

My requirement is when the user clicks on Compose Email which he wants to send from within C4C and not via outlook, the "To" field should be empty.

Right now, it defaults to the email of the Contact person.

Any help is appreciated.

Thanks.

Regards,

MB