SAPGUI logged out automatically after certain time, Auto log-out

[former_member364950]

Dear All,

Here, we are using Demo Server and only 2 users are there in the system. Both the user's are get automatically logged-out after certain time (normally when the GUI is ideal for 8 min. then only it gets logged-out if user is working continually then it is working properly). Our demo server is hosted at the different place from our office.

This is the error when GUI is getting logged out.

I have tried using to set some parameter values from rz10 but still facing the same issue.

Here, I have 4 instances and have changed the parameters in all 4 instances.

Steps performed from rz10:

1> Setting parameters:

1) set parameter rdisp/gui_auto_logout = 3600 and 0

2)  set parameter rdisp/keepalive_timeout = 3600

3)  set parameter icm/server_port_0  =PROT=HTTP,PORT=8000,TIMEOUT=6000,PROCTIMEOUT=1500

2> After setting parameters RESTARTED the INSTANCE.

After setting the parameters i checked it 5 times but still facing the same issue.

Here, when i checked through OS level

- Logged in through RDP(Remote Connection) to the server.

- Opened GUI and it is working fine (Checked 3 times for 40 min.), when you login through RDP

Further, After doing some R & D i found that it is a network issue so i took help from my IT team for this issue.

They checked every possible option but found everything is ok and also able to ping the server.

Now, I am wondering what can we do next to resolve this issue, because we are facing this issue from last 1 week.

Please Help!!

Regards,

Hemant

[jude_bradley · Accepted solution]

Hello Hemant,

This is an OS-level network issue, not an SAPgui issue.

If you get a popup error message from the GUI side, this shows that the SAPgui is working and the issue is at a lower level.

It can be either:

1) The remote system/server crashed;

2) The remote end of the connection forcefully/incorrectly closed the

   connection;

3) A network related error occurred.

For the error "WSAECONNABORTED: software caused connection abort" , it points

to a problem in the network connection between the two communication

partners.

We have no influence on the TCP connections as they are handled by the

TCP stack of the operating system, so these errors are not caused by

SAP software.

Possible causes are VPN connections, firewall timeouts, MTU problems

or simply network timeouts.

Please ask your Network Team to checked the Network for any possible.

problems. Also test it with NIPING program as per note 500235.

Best Regards,

Jude

[former_member364950 · Accepted solution]

Hello Jude,

Thanks for your valuable response and great explanation about the network issue.

Actually, my network team just crossed check with all the possibilities and everything is working fine as per the network team.

But, still issue is not resolved.

Thanks!!

Regards,

Hemant

[jude_bradley · Accepted solution]

Hello Hemant,

Did you get the network team to run NIPING traces?

For sure this is not an SAPgui issue as the popup manages to display the information to you.

If the GUI just disappears without any on-screen messages, then this is when the issue is classified as a Gui issue.

Regards.

Jude

[jude_bradley]

Hello Hemant

Glad to hear the issue is now solved.

Thank you for taking the time to let us know the solution in the end.

Have a good day.

Regards.

Jude

[former_member364950]

Hey Jude,

My network team has resolved this issue. Basically, it was an issue from the side where my server is installed.

Thank you!!

Regards,

Hemant

[jude_bradley]

Hello Hemant,

Do you have any other users which experience the same issue?

Have you tried "Low Speed Connection" - see note

http://service.sap.com/sap/support/notes/161053

Regards,

Jude

[former_member364950]

Dear Jude,

My network team completed NIPING trace, but everything seems fine. They also removed firewall and vpn. Still facing the same issue.

Regards,

Hemant