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ERP Notification as a follow up in C4C Service request!

DALJEET
Participant
0 Kudos

Hi Gents ,

I have a requirement to create  an ERP Notification from C4C Service Requests. This can be achieved with custom Development.I will achieve that.

I also need to add the ERP Notification Number, created in ERP , which will be returned to C4C system in the Service request.have a KUT field , so this I will achieve.

I need to add this Notification Number in DOCUMENT FLOW of Service Request , any input on this??


Also , as of now if we write custom code for our development for adding Notification Number in Doc flow , it only works for Opportunities, Leads,Sales Quotes , and Tickets, nothing for Notifications as such in the system .


Please help on this, with whatever knowledge you have.


any Inputs??



Br'

Daljeet

Accepted Solutions (0)

Answers (1)

Answers (1)

DALJEET
Participant
0 Kudos

any inputs?

DALJEET
Participant
0 Kudos

Hi Experts ,

Any recommendations ??

Br'

Daljeet

HorstSchaude
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Daljeet,

First: Rei is no longer with SAP, so I don't know if he's still following SCN.

Second: what did you achieve up to now?

And how did you do it?

Bye,

   Horst

DALJEET
Participant
0 Kudos

Hi ,

I didnot knew about Rei, so please ignore and have noted this.

I am able to add doc flow(In tab DOCUMENT FLOW ) by custom code in SDK, but only for the 4 mentioned above types , by passing any value.

I want to do the same for Notification type which is not supported at the moment I believe.

Br'

Daljeet

HorstSchaude
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Daljeet,

Then you need ot raise an incident requesting the release / support of the Notification Type for the Doc Flow.

Sorry,

   Horst

DALJEET
Participant
0 Kudos

Hello ,

I did raise a Ticket , and they have replied that they cannot do it as of now .SAP has no plans for releasing the solutions anytime soon.

Not even for the "Service Orders" , which would have helped us, here, adding some value to customer.

Br'

Daljeet

HorstSchaude
Product and Topic Expert
Product and Topic Expert
0 Kudos

I am sorry,

     Horst