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Former Member
Jun 29, 2016 at 11:12 AM

Custome rules Fails - wrong agent determined


Hi There,

I have a workflow which determines the agent using a custom rule for customer creation and change based on sales office and group etc.

in one condition the rule has failed but when i check the log it has determined one agent which is not even workflow admin.

Can you let me know how can i find the agent determination