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Enabling reset password for Portal 7.4

Hi Experts,

We have a requirement as Enabling reset password on Portal logon page. I followed the below link and enabled "Get Support" link for reset.

Configuring Logon Help - Identity Management - SAP Library

New password is generating but we are not getting any mails. Could you please provide the step by step procedure for SMTP configuration in NWA as well as in ECC system.

Portal version : 7.4

ECC 6.0 EHP 7.

Your response will be appreciated.

Regards,

Vamshi Krishna.

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3 Answers

  • Jun 29, 2016 at 10:46 AM

    Dear Vamshi,

    Hope you are doing good.

    Do see the notes :

    SAP Note No. 1413571 - UME e-mail notifications are not sent correctly.

    SAP Note No. 1147593-  Notification e-mails are not sent

    Another relevant NOTE you may want to refer to also is 808756 (KM- Notification/Channel Config re checking your STMP configuration settings etc..)

    Do double-check that the following default value(true) for the 2 UME variables haven't been changed:

    1. ume.notification.pswd_reset_request=true

    and

    2. ume.user_logon_problem_request=true

    Ensure that you restart the J2EE after making the above mentioned changes. This is important. You should also check after the restart that under UM -> Direct Editing Tab that the property ume.notification.mail_host=YOUR_SMTP_SERVER is still set.


    Hope this helps.

    _ _ _ _ _ _ _ __ _ _

    Kind Regards,

    Hemanth

    SAP Product Support

    _ _ _ _ _ _ _ _ _ _ _

    Join me online: http://scn.sap.com/people/hemanth.kumar/content

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  • Jul 07, 2016 at 04:30 AM

    Hi Hemanth,

    Thanks for your response.

    Could you please provide the step by step process if possible.

    Regards,

    vamshi krishna.

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  • Jul 25, 2016 at 06:19 AM

    Can any one provide the step by step procedure to achieve this.

    Regards,

    Vamshi Krishna

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