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Former Member
Jun 28, 2016 at 10:48 AM

how to change status of phone call in sap c4c ?

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Hi Experts,

I have simulated phone call using CTI client Adapter. Whenever I simulate call and put any note in live activity then click on save button it creates a new phone call.
But the status of phone call remains Open.
I need to write script in BeforeSave so I need your guidance that what script should i write to change its status(Open to Completed).

Thank you.

Regards,

Nikhil.

1.Inbound Call simulation using CTI Adapter.

2.Status of phone call after save.

Attachments

live act.PNG (120.2 kB)
call.png (135.5 kB)