on 06-28-2016 10:57 AM
Hi Nitin,
That's already standard functionality. For Employee Support tickets (based on ticket type), if there is an Employee on the ticket, and the Employee has an email address, "Compose New Email" will automatically default the TO to the employee's email.
Note that you may need to adapt the ticket UI to hide the Customer panel and show the Employee panel. Also make sure that the Ticket Type you are using is mapped to Employee Support (in fine tuning).
Kind regards,
Gab
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