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Former Member

CTI Extension

Hi All,

How to pass a custom field value from CTI and display the respective customer details?

My exact requirement is to pass the contract account id from CTI through IVR and display the respective customer.

Any help is much appriciated.



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1 Answer

  • Posted on Jun 29, 2016 at 08:30 AM

    Hello Indra,

    The enhancement options we have in the Studio are not capable of handling custom fields.



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