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Former Member
Jun 27, 2016 at 10:26 PM

BRF+ Flat Rule in MSMP

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Hi

I want to know why we have two levels of routing in MSMP.

I created a BRF+ Flat Routing Rule and I am routing the incoming request as per the types of roles in the line items. My expectation is that the roles will be routed as per the decision table in the BRF+.

When I want to add the routing rule in a particular stage at the Step 5 of MSMP Workflow Configuration, it is asking the routing level (Stage/Line item) while adding the routing rule.

I want to ask if I have already created the Flat Rule for the Routing, how does it matter what Routing Level I choose while adding it to a particular stage. If I select Stage Level, then would the routing still happen at Line Item Level.

Thanks in advance.

Jon