CCMS alert email recipient unable to receive

[former_member201910]

Good day!

Cannot able to receive email when error occurs in CCMS.

I conducted a test,

From tcode SBWP, I tried to send an email on my address as the recipient and INT communication type.

In sost, I receive an error message XS817

Processing cannot be continued  due to a technical or configuration error in the SAP System.

Processing was terminated.

We also configured the SMTP setting,

Node: SMTP

Tick the Node in Use

Mail Host: FQDN

Mail Port: 25

Maybe we missed something in terms of the SMTP Configuration.

I hope someone can help me.

I have tried some of the procedures connected to this post.
but nothing happened.

Will appreciate any help.

Thanks.

Maria

[Former Member · Accepted solution]

Hi,

Check this document from Wiki  https://wiki.scn.sap.com/wiki/display/NWTech/Message+no.+XS817+Cannot+process+message+in+SAP+System

If you are stil facing this issue post screenshots of sost error .

Regards

Bhupesh A

[former_member201910 · Accepted solution]

Hi Bhupesh,

I cannot access the link you gave me.

I am still facing the same issue.

This is the error message

Thanks!

[MarioDeFelipe · Accepted solution]

Hello Maria

I am sure you tested the connection between SAP and the SMTP server on port 25 (using telnet or similar tool)

do have windows or Linux? can you test sending a mail outside SAP using native tools;

Linux; using sendmail, mail or ssmtp

Windows; depending on the version you might not have a native email client, but there are several freeware light clients on the internet ready to download.

[Former Member · Accepted solution]

Hi Maria,

Check if correct SMTP details are maintained in SCOT.

Check ICM logs.

As suggested by Mario please perform telnet connection test.

Go though below sap note to test the functionality.

607108 - Problem analysis when sending or receiving e-mails

Regards

Prithviraj

[former_member201910 · Accepted solution]

Thank you Mario and Prithviraj,

We are currently working with Note 607108 now.

I also tried the Routing Test in SCOT and it went well.

I hope this quite help.

Now I get

Message XS817

Thank you.

[MarioDeFelipe · Accepted solution]

I have seen this error before, forgive me if you have this setup, but make sure that you set the full qualified domain name for the SMTP server in transaction scot

SCOT -> Settings -> Default Domain

[former_member201910 · Accepted solution]

Hi Mario,

I set the default domain, same with the SMTP Host name in SMICM, also same with SMTP/MAl host in SCOT.

Is that right?

Thank you, sorry for too many questions.

[MarioDeFelipe · Accepted solution]

Hello Maria

- Make sure that the e-mail address of the user sending the mail is populater in the user master data in SU01

- Attach here the SMICM configuration for SMTP (transaction SMICM- Goto - Parameters - Display)

- Attach here the SMICM log (SMICM - Goto - Trace File - Display)

Lets make sure we have ICM settings correct as described in

http://scn.sap.com/community/netweaver-administrator/blog/2012/08/13/sost-mails-transmission-issue-b...

[former_member201910 · Accepted solution]

Thank you Mario for the help,

I configured it correctly now.

Last question, is it possoble to set an email alert in a specific Job only (under aborted jobs)?

Thank you.

[MarioDeFelipe · Accepted solution]

Hello Maria, glad to hear that

Yes, one option (less complicated) is to setup CCMS alerting to monitor failed background jobs. There is also a standard method for sending the e-mail on failure.

Basically you need to enter job names to be monitored in table ALBTCMON (using SM30), then in transaction RZ21 copy the standard method CCMS_OnAlert_Email_V2 and adapt to your requirements to a new Z_CCMS_OnAlert_Email_V2. Finally assign the method Z_CCMS_OnAlert_Email_V2 to the monitor template in transaction RZ20 (aborted jobs template). This is described here;

http://help.sap.com/saphelp_nw70/helpdata/en/1c/48803d48de0610e10000000a114084/content.htm?frameset=...

Second option (more complicated but more robust at long-term) would be to use solution manager built-in option to monitor jobs, in case you have your system connected to solman you can follow this guide;

https://service.sap.com/~sapidb/011000358700000012372014E/Job_Monitoring_Setup_Guide.pdf

[former_member201910 · Accepted solution]

Dear Mario,

I think i already set the Job Monitoring for specific job name in table ALBTCMON.

I t went well but we didnt have to copy the CCMS_OnAlert_V2, is that okay?

Thank you for the support

Maria

[MarioDeFelipe · Accepted solution]

Its Ok, the reason to copy the RZ21 method is to create your own values, and have as many methods as different variables you need.

Did it work?

[former_member201910 · Accepted solution]

Yes it worked well. I also performed several tests. I set the CCMS_OnAlert_Email to specific Job in RZ21 under Method Tab.

I am new to this, non-IT expertise also, most of the times Im totally blinded, indeed community support is really helpful.

I made a manual procedure myself also.

Thank you very much Mario. Have a good day!
.

Maria