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Errors after Client tool installation for BO 4.1 sp7

Former Member
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Hi Guys

We recently upgraded out BO platform from 4.1 sp3 to 4.1 sp7.

I ran an installation file to update all my client tools such as IDT,UDT , Webi etc.

First I tried to put an update patch which did not work, so I uninstalled all the existing client tools on SP 3 and installed sp 7 .

Now when I re-started my machine, only IDT is working, UDT does not even load and Rich client gives me this error below:

Any ideas how to fix this??

cheers

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hello,

If you have another machine with the same patch level (BI 4.1 SP7) :

Copy the LIBEAYM32.dll file and place it under :

Program Files x86\SAP BusinessObjects\SAP BusinessObjects Enterprise XI4.0\win32_x86.

Best regards,

Bayrem

Former Member
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I Have checked my co worker 's machine who has sp7 which runs fine on his machine but there was no lib d file on his c:

I Did find a lib dll file on platform server in the similar location.. Shall I copy that file from the platform ??

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Hi,

do you also have Crystal Reports installed on the affected machine(s)?! If yes please check SAP Note 2218873.

Regards

-Seb.

Former Member
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No I don't have crystal reports installed on my machine

former_member185603
Active Contributor
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Can you try installing SP7 full install instead of upgrading it?

Former Member
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I have already tried that... It was a full Client tool install

amitrathi239
Active Contributor
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Try to repair the installation and check