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Former Member
Jun 26, 2016 at 03:10 PM

CRM - Contact Center Integration steps


Dear Experts,

We have implemented Contact Center Now we want to integrate it with CRM 7.0 EHP4 system.

1. Can you please suggest the steps for the same, from CCtr and CRM end, as this is my first Contact center implementation.

2. While creating integration virtual unit, we were referring Contact center material, there are certain parameters like Integrated program ID, Host name/SAP router path of SAP Gateway, Service of SAP Gateway etc. These fields are not present in Contact center version. How to proceed further in this case.


Nikhil JS