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Best Practice to investigate HCP Document Repository issues

Posted on Jun 24, 2016 at 04:54 PM 19 Views

Hi,

Our HCP product is using HCP's Document Repository to store business documents from Fiori apps. Occasionally we encounter issues from Doc. Repo., such as files are missing or only part of files are listed, etc.

I would really appreciate it if HCP Doc. Repo. experts can provide us some tips/tricks and best practices on how to investigate those issues, say where to find logs and how to interpret common issues from the logs, etc.

Thanks and best regards,

Ken Huang

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    author's profile photo Former Member
    Former Member
    Posted on Jun 27, 2016 at 06:22 AM
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    Hi Ken,

    you could access all the data stored in your repositories via the Document Service API. I’m not sure what best practices we could provide to analyze problems as these strongly depend on the application using the document service. For your particular problem where documents are missing, I would recommend to log your create and delete requests together with the document IDs.

    And if you really see problems you could not resolve by your own, you have always the possibility to contact the Document Service team - as you already did via email.

    The logs of the document service are not accessible for you. The document service is used by many applications and therefore these logs contain information of many applications which should not be spread to a broader audience.

    How to access the logs of your application can be found here: https://help.hana.ondemand.com/help/frameset.htm?e6e8ccd3bb571014b6afdc54744eef4d.html

    Best Regards,

    Achim

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    • Former Member Former Member
      Jun 28, 2016 at 04:41 PM

      Hi Dieter,

      Thanks for your advice. Actually our product does have logging framework for our application logs. My question more towards to how to investigate general HCP Doc. Repository issues which are not directly related to applications. Achim gave a very good answer to my question.

      Again thanks a lot to all your support.

      Best,

      Ken

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