Department from CRM not updating in ECC

[Former Member]

Hello all,

We have a scenario: When we change or remove department code from Contact Person in a Corporate Account, it does not gets updated in ECC.

In ECC in XD03->Contact Persons tab ->choose a contact for which value is changed in Webui should be updated in Contact Person in ECC.

Kindly let me know where to look or debug. The BDOC is all Green, no errors reported. No queue is stopped.

Thanks,

Pradeep

[former_member182985]

Hello Pradeep,

1. Check if there is filter for BUPA_REL in tcode SMOEAC of CRM system.

2. Check if there are any user exits in TBE34 or TPS34 of ECC system preventing the data exchange

some function modules to debug:

CRM:

BUPA_MWX_BDOC_CREATE_REL

BUPA_MWX_BDOC_UPLOAD_REL_R3A

CRM_BUPA_REL_TO_BAPIMTCS

ECC:

COM_BUPA_REL_INBOUND

PI_BP_PROXY_BAPI_CUSTOMER

PI_BP_BAPIMTCS_TO_MAIN

Thanks and best regards,

Julin Xin

[parth318]

Hi Pradeep,

There are 2 ways to debug the Bdocs in Case of Green

Option 1: Blocking Outbound Queue in CRM

- Deregister the ECC

- Debug the respective LUW, most probably will be having FM CRM_UPLOAD_TRIGGER in the queue

Option 2: Without Blocking Queue

Check the below link for the blog by @Ellen Feng detailing the process

http://scn.sap.com/community/crm/master-data-and-middleware/blog/2014/12/20/how-to-debug-crm-outboun...

Thanks,

Parth